At Cult Beauty, your satisfaction is our priority. We stand behind every product we sell. If you are not completely satisfied, we are here to help.

1. Our 30-Day Guarantee

We offer a 30-day satisfaction guarantee on all orders, starting from the date of delivery.

• Unopened products may be returned within 30 days for a full refund.
• Opened products are eligible for a refund if you are unsatisfied with the product. We may ask for brief feedback to help us improve.
• Products damaged due to misuse or mishandling are not eligible for a refund.

2. How to Request a Refund or Return

1. Email us at support@paradiseglam.com with your order number and reason for the return.
2. Our team will respond within 1 business day with a prepaid return label and instructions.
3. Ship the item back using the provided label.
4. Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.

3. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

• Your order number
• A photo of the item and packaging
• A brief description of the issue

We will ship a replacement immediately at no cost. You will not need to return the damaged item.

4. Refund Timeframes

Note: Your bank or card issuer controls final posting times. Processing times are on our end only.

5. Exchanges

We do not process direct exchanges. To exchange a product, initiate a return for the original item and place a new order for the replacement. This ensures the fastest turnaround for you.

6. Non-Returnable Items

• Items returned more than 30 days after delivery
• Items damaged by misuse
• Digital products or gift cards

7. Return Shipping Costs

• Defective or incorrect items: We cover all return shipping costs.
• Change-of-mind returns: A return shipping fee may apply.

8. Contact Us